• Issue: The appliances waterproof system has been activated.
  • 1. • Close the water inlet.
    • Disconnect the appliance from the mains (only then will the drain pump stop running).
    • Remove the laundry from the drum by means of the emergency release:
    — Open the drain pump flap, see Fig. (1).
    — Use a screwdriver to unlock the door of the machine, see Fig. (2).

    Caution!
    Reaching into a moving drum is extremely dangerous.
    Always make sure that the drum is stationary before reaching in to remove laundry.

    — Pull open the door.

    • Once you have removed the laundry, please use our online service to book a repair visit.
  • If the above actions haven’t rectified your issue or you don’t feel confident to undertake them please go to our on-line repair booking page to arrange an engineer visit — https://www.domesticandgeneral.com/repairs.

    If you have misplaced or lost your user manual, you can download a replacement manual (please have your model number to hand).