• Issue: The machine is not able to drain the water away. This is most probably caused by a blockage in the drain filter, see the topic
  • 1. Water is not draining away from the machine, this is probably caused by a blockage in the drain filter (see the ”Cleaning the pump filter” topic for further information), this is usually located at the front of the machine.

    You can also see our ‘How to…’ videos, including one on this topic (double-click the video to view it ‘full screen’).
    If the problem remains, please use our online service to book a repair visit.
  • If the above actions haven’t rectified your issue or you don’t feel confident to undertake them please go to our on-line repair booking page to arrange an engineer visit — https://www.domesticandgeneral.com/repairs.

    If you have misplaced or lost your user manual, you can access a link to download a replacement manual from the bottom of the home page (please have your model number to hand).