• Issue: Washing machine not draining or draining slowly
  • 1. Check the waste hose from the machine, make sure it isnʼt twisted or kinked. Also check the waste hose is connected to the drain correctly (see the “Connecting your washing machine to the drain” topic for further information).
    If the problem remains, please use our online service to book a repair visit.
  • If the above actions haven’t rectified your issue or you don’t feel confident to undertake them please go to our on-line repair booking page to arrange an engineer visit — https://www.domesticandgeneral.com/repairs.

    If you have misplaced or lost your user manual, you can download a replacement manual (please have your model number to hand).