• Issue: The washing machine is displaying a padlock. Cycles cannot be started or changed accidentally.
  • 1. The function is designed to prevent children from changing any settings on the washing machine.

    The method for turning off the child lock varies slightly for each appliance model, please refer to your machines user manual for further information on turning off the child lock.
    If the problem remains, please use our online service to book a repair visit.
  • If the above actions haven’t rectified your issue or you don’t feel confident to undertake them please go to our on-line repair booking page to arrange an engineer visit — https://www.domesticandgeneral.com/repairs.

    If you have misplaced or lost your user manual, you can download a replacement manual (please have your model number to hand).