• Please make sure you follow these instructions fully. If you have any problems with carrying out this maintenance, please contact us.

    A number of things can mean that your washing machine does not spin properly, below are some examples.

    Always check the user manual for details of your specific appliance, but the steps below will give you some general guidance.
  • 1. The wash load may be too small or unbalanced. Sensors in some washing machines help the machine to redistribute the load to achieve balance, but if it remains unstable the spin process will be cancelled (this will minimise excessive vibration and prolong the life of your machine). You may need to remove the washing, redistribute the load evenly and then reselect a spin programme. Some Neff washing machines are fitted with a ‘Final Spin’ indicator light, to advise you that the load is unbalanced.
    For more information, see the “Loading to the machine capacity” topic.
  • 2. Have you chosen a quick wash programme?
    Some washing machines have a quick wash programme, this programme is designed for small loads of lightly soiled garments. To protect garments from damage these programmes will only do a low speed spin and may feel wetter at the end. It might be that a short, slow spin cycle has run in the quick wash programme, but due to how wet the garments are it seems a spin cycle has failed or not run.
  • 3. Your washing machine may not be draining the water properly. This would stop your machine from continuing to a spin cycle. Check the pump filter and drainage connections for blockages.
    For more information, see the “Cleaning the pump filter” and “Cleaning the drainage hose” topics.
  • If the above actions haven’t rectified your issue or you don’t feel confident to undertake them please go to our on-line repair booking page to arrange an engineer visit — https://www.domesticandgeneral.com/repairs.

    If you have misplaced or lost your user manual, you can download a replacement manual (please have your model number to hand).