• Please make sure you follow these instructions fully. If you have any problems with carrying out this maintenance, please contact us.

    Unsealed fruit or vegetable bags may be causing excess moisture to escape into the atmosphere of the fridge, or items may be touching the back wall of the fridge which would also cause moisture to collect on the inside walls of the fridge.

    Always check the user manual for any specific recommendations regarding your appliance.

    You can also see our ‘How to…’ videos, including help on this topic (double-click the video to view it ‘full screen’).
  • 1. To ensure that water inside the fridge can escape, ensure that the water drainage hole and channel is not blocked.
    For further information, see the “Cleaning the drain hole” topic.
  • 2. If you have a frost free fridge (check the user manual for details on your appliance), make sure all food is completely covered.
  • If the above actions haven’t rectified your issue or you don’t feel confident to undertake them please go to our on-line repair booking page to arrange an engineer visit — https://www.domesticandgeneral.com/repairs.

    If you have misplaced or lost your user manual, you can download a replacement manual (please have your model number to hand).