• Issue: Washing machine door cannot be opened or closed and when the door is closed the machineʼs programme will not start.
  • 1. If your washing machine door will not close, please check for any obstructions in the door lock.

    For further information, also see the ‘My washing machine door wonʼt open’ topic
    If the problem remains, please use our online service to book a repair visit.
  • If the above actions haven’t rectified your issue or you don’t feel confident to undertake them please go to our on-line repair booking page to arrange an engineer visit — https://www.domesticandgeneral.com/repairs.

    If you have misplaced or lost your user manual, you can download a replacement manual (please have your model number to hand).