• Issue: Tumble Dryer door will not open or the door can be opened but water remains inside the drum.
  • 1. Please check for blockages in your pump filter (if applicable to model – please see user manual). Also check for any blockages in waste water hose and in any under-sink plumbing.If none of the above solutions work, it is likely you have a pump failure and will need further assistance. Also see the “Drainage…” topic for further information.
    If the problem remains, please use our online service to book a repair visit.
  • If the above actions haven’t rectified your issue or you don’t feel confident to undertake them please go to our on-line repair booking page to arrange an engineer visit — https://www.domesticandgeneral.com/repairs.

    If you have misplaced or lost your user manual, you can download a replacement manual (please have your model number to hand).