• Please make sure you follow these instructions fully. If you have any problems with carrying out this maintenance, please contact us.

    Check for specific details on your appliance in the user manual, but the steps below will give you general guidance.

    Surface scratches on your hobʼs glass or ceramic cooking surface can occur during the course of your normal usage. Because the surface of the cooking area is usually very dark and sometimes with no pattern, the scratches on these can often be more noticeable.

    The scratches can not easily be removed, but they should not have an effect on the way of the cooking areas operate.
    Scratches on the hob are generally not covered by the manufacturerʼs guarantee.

    There are many cleaning products and oven cleaning tools available, refer to the user manual for information on suitable products.

    Several specialist products are available through the Hotpoint website (click here to view and purchase online) which can be used to keep your oven or cooker clean and will give you the best results.

    Warning: Always switch off the appliance at the mains switch before beginning any cleaning and always make sure that your cooker or hob has completely cooled down before starting any maintenance or cleaning.
  • 1. To help avoid these scratches, you should try to:
    • Immediately remove abrasive spills, like salt or spices.
    • Always make sure that the bottom of your pans do not have any remains of food stuck to the bottom.
    • Do not not slide saucepans and pots across the surface of the hob, always lift them them on and off.
    • Do not leave hot saucepan lids on the surface of the hob to cool down.
    • Always try to clean your the hob immediately after it has been used
  • If you have misplaced or lost your user manual, you can download a replacement manual (please have your model number to hand).