• Please make sure you follow these instructions fully. If you have any problems with carrying out this maintenance, please contact us.

    Always make sure that you switch off the electric and water supplies to your washing machine before you start any maintenance.

    If you have noticed that there is water left in the drum after a wash, you may be experiencing problems with your washing machines drainage. The steps below will show you some things to check to help resolve the problem.

    You should also check that “crease care” or “rinse hold” options are not selected, as using either of these options will hold the washing in the final rinse water on synthetic wash programmes.

    Always check the user manual for details of your specific appliance, but the steps below will give you some general guidance.
  • 1. Your washing machine drainage hose could be connected in one of a few different ways. For example connected to your drain under your sink, inserted into a standpipe, or draining directly into your sink. You will need to disconnect the drainage hose and check for blockages in the end of the hose.
    When removing any water inlet or drainage hoses, make sure you have a bucket or something to catch any water remaining in the machine. For more information, see the “Cleaning the drainage hose” topic.
  • 2. Check the pump filter for blockages. It may be that loose items such as coins, hair grips or buttons from garments could have got stuck in the pump housing, preventing the pump from removing waste water.
    For more information, see the “Cleaning the pump filter” topic.
  • 3.

    Installation may not have been fully completed properly. Check all connections for the water inlet pipe and drainage pipe.

    For more information on connecting the water inlet or drainage hose see the “Connecting the water supply” and “Connecting your washing machine to the drain” topics.
  • 4. You can also see our ‘How to…’ videos, and other tips, including help on this topic (explore the menu of advice articles and double-click the video you want to see to view it ‘full screen’). This subject is covered in the ‘Does not drain the water out’ section.
  • If the above actions haven’t rectified your issue or you don’t feel confident to undertake them please go to our on-line repair booking page to arrange an engineer visit — https://www.domesticandgeneral.com/repairs.

    If you have misplaced or lost your user manual, you can access a link to download a replacement manual from the bottom of the home page (please have your model number to hand).