• Please make sure you follow these instructions fully. If you have any problems with carrying out this maintenance, please contact us.

    Rubber marks can be difficult to remove from your washing. Here is a general piece of advice, but always check the user manual for specific recommendations on your appliance.
  • 1. There are a few possible reasons for the garments coming out damaged with rubber marks.

    The machine may have been overloaded, overloading the machine will push garments up against the rubber seal of the drum causing marks. Garments may get trapped between the door seal and the drum which creates friction when the machine starts to spin.

    To avoid re-occurrence of these marks, do not overload the machine.
    See the “Loading to your machines washing capacity” and “Loading to your machines drying capacity” topics and check the user manual for your washer dryers particular loading guidelines.
  • If the above actions haven’t rectified your issue or you don’t feel confident to undertake them please go to our on-line repair booking page to arrange an engineer visit — https://www.domesticandgeneral.com/repairs.

    If you have misplaced or lost your user manual, you can access a link to download a replacement manual from the bottom of the home page (please have your model number to hand).