• Please make sure you follow these instructions fully. If you have any problems with carrying out this maintenance, please contact us.

    A noisy fridge or freezer is not uncommon, especially if the appliance is new. Below are a few noises you may hear coming from your appliance, but always check the user manual for any recommendations for your appliance.
  • 1.

    You may here a cracking sounds from within the appliance — this is usually caused by a build up of frost on internal fridge components.

    See the “Defrosting the appliance” topic for further information
  • 2. Loud vibrating or motor sounds, this type of noise is usually caused by the pump or compressor motor, this is often normal or can sometimes be made worse by the appliance vibrating against a wall or surrounding cupboards. If the appliance is not correctly levelled, this may also cause an increase in noise.
    Check you have correctly positioned the appliance, for more information see the “Correct positioning” and “Adjusting the feet” topics.
  • 3. Some noises are created by the gas or coolant circulating inside pipes (even when the appliance is not running), this is normal.
    Your appliance may be fitted with a fire retardant panel coving the rear condenser coils. For further information refer to the user manual for you specific device.
  • If the above actions haven’t rectified your issue or you don’t feel confident to undertake them please go to our on-line repair booking page to arrange an engineer visit — https://www.domesticandgeneral.com/repairs.

    If you have misplaced or lost your user manual, you can access a link to download a replacement manual from the bottom of the home page (please have your model number to hand).