• Please make sure you follow these instructions fully. If you have any problems with carrying out this maintenance, please contact us.

    Check for specific details on your appliance in the user manual, but the steps below will give you general guidance.

    If you are not confident about checking main electrical switches or circuit breakers, always consult a qualified electrician.
  • 1. Check that you have the main power switched on at the cooker switch.
  • 2. You may also need to check that the power is switched on at the consumer unit (sometimes known as the fuseboard). A cooker circuit will normally have its own circuit-breaker switch.
  • If the above actions haven’t rectified your issue or you don’t feel confident to undertake them please go to our on-line repair booking page to arrange an engineer visit — https://www.domesticandgeneral.com/repairs.

    If you have misplaced or lost your user manual, you can access a link to download a replacement manual from the bottom of the home page (please have your model number to hand).