• If your boiler develops a leak it is important you know where the location of the stopcock is in your property. This will allow you to shut off the supply of water to the property — hopefully minimising the damage that can be caused by a leak.
  • 1. Stopcocks are generally to be found under the sink, but in some properties can be located either in the front or back hall and in some cases it may be located in one of the kitchen units next to the sink.
  • 2. Stopcocks look like taps with a pipe going into it and a pipe coming out of it but without an outflow for the water.
  • 3. Ensure the tap mechanism is working properly by turnning it regularly.
  • 4. If you find a water leak in the heating system, turn the stopcock off. This is also good practice during holidays just in case a leak accident develops while you are away.
  • 5. For more useful information regarding Ideal boilers, take a look at these Ideal boiler videos and FAQs.

    If you have misplaced or lost your user manual, you can locate a replacement manual from this list of Ideal boilers (please have your model number to hand).
  • We update the maintenance tips and troubleshooting guidance from time to time and aim to make it as helpful as possible. The purpose of the maintenance and troubleshooting section of this website is to provide you with general guidance. Please ensure you read and follow our instructions carefully and do not undertake the maintenance or troubleshooting unless you are aged 18 or over, are competent to do so and are confident that you can complete the maintenance. If in doubt do not attempt any actions and where an appliance is gas fuelled refer to a Gas Safe engineer for assistance.

    This website is not intended to be a substitute for professional advice and does not:
    - cover every reason that your product could fail;
    - cover all of the maintenance that can be undertaken for your product;
    - supersede any advice in your instruction manual or from your product manufacturer.

    Do not carry out any maintenance or use the troubleshooting guide if it puts you or anyone else in danger or if you believe it may cause damage to your, or another person’s property.