• Please make sure you follow these instructions fully. If you have any problems with carrying out this maintenance, please contact us.

    There may be several features of a washer dryerʼs normal operation which make it turn off. Always check the user manual for details on your specific model, but this guide will give you some general advice.
  • 1. Check size of the load, if you are drying a very small load or perhaps one item on its own, it is better to use one of the ‘time’ drying programmes (if your appliance has these). The ‘auto sense’ cycles are designed to offer an efficient drying solution for larger loads and the machine may switch off after a few minutes if a light load or just one thing is in the drum on an auto sense type of drying cycle. See the “Loading your washer dryer and drum care” topic for further information
  • 2. Check the drain pipe has not become blocked-up.
  • If the above actions haven’t rectified your issue or you don’t feel confident to undertake them please go to our on-line repair booking page to arrange an engineer visit — https://www.domesticandgeneral.com/repairs.

    If you have misplaced or lost your user manual, you can download a replacement manual (please have your model number to hand).