• Please make sure you follow these instructions fully. If you have any problems with carrying out this maintenance, please contact us.

    Always make sure that you switch off the electric and water supplies to your washing machine before you start any maintenance.

    If you see water being left in the drum, it may be a sign of a blocked drainage hose or pump filter.
    Some machines may have a ‘rinse hold’ (or similar) programme which can hold the washing in the final rinse water, so make sure this is not switched on.

    Depending upon your machine, there may be several ways to empty water stuck inside (for example, some may allow you to lower the end of the drain hose into a bowl to help empty some water), so always check your user manual for any specific recommendations for your appliance.
  • 1. Locate your machines pump filter — access is usually on the front of the machine at the bottom left or right. Access is usually via a removable or flip down panel that may run the full width of the machine, or via a square or round door-flap.
  • 2. To clean out the filter firstly open or remove the pump filter cover from the bottom of the appliance.
  • 3. Place a container or towel below or as close to the pump filter housing as you can, upon opening the pump filter it will release any water still in the machine.
    Note: Your machine may be equipped with a drain hose, pull the drain hose out as far as it will go. Remove or open the cap on the end of the hose and empty any trapped water from the machine before opening the pump filter.
  • 4. Twist the pump filter anti-clockwise to unlock it from its housing.
  • 5. Pull the pump filter out completely.
  • 6. Wipe out any dirt and remove any blockages from inside the pump filter housing.
    Note: Coins, hairgrips and pins can easily be caught in this area.
  • 7. Replace the pump filter back in to its housing.
    Tip: If you wipe a little fabric conditioner or liquid soap around the filters sealing ring it will help keep it water-tight.
  • 8. Twist the pump filter clockwise to lock it in to place.
    If your machine has a pull-out drain hose, replace the end cap and push the hose back in.
  • 9. Replace the filter cover or close the door-flap. Also check the drain hose, see the “Cleaning the drainage hose” topic for more information.
  • If the above actions haven’t rectified your issue or you don’t feel confident to undertake them please go to our on-line repair booking page to arrange an engineer visit — https://www.domesticandgeneral.com/repairs.

    If you have misplaced or lost your user manual, you can download a replacement manual. Please have your model number (E-Nr) to hand.