My refrigerator is not as cold as it should be
- Please make sure you follow these instructions fully. If you have any problems with carrying out this maintenance, please contact us.
If your fridge is not getting cold enough it could mean that your food will not be being stored safely. The problem may not necessarily be a fault with your appliance, so check the steps below to make sure everything is set up as it should be.
Always check the user manual for any specific recommendations regarding your appliance.
Check the doors are closed properly.
Check the door seals are clean, free from debris and not damaged.
Check that the temperature adjustment knob or thermostat is set to the correct temperature. Please refer to the user manual for the correct temperature setting.
The appliance may have been overfilled. Prior to putting large amounts of food into your freezer, switch on your applianceʼs ‘fast freeze’ function (if your appliance has this) for 24 hours before. Check the user manual for specific details on any fast freeze features on your appliance.
The doors may be being opened too frequently.Each time the door is opened, some of the cooled air falls out and warmer air comes in (so the ‘fridge has to work harder). Try to make sure that you only open the door for putting items in or taking them out and that the door doesnʼt stay open too long unnecessarily.
- If the above actions haven’t rectified your issue or you don’t feel confident to undertake them please go to our on-line repair booking page to arrange an engineer visit — https://www.domesticandgeneral.com/repairs.
If you have misplaced or lost your user manual, you can download a replacement manual (please have your model number to hand).